Ask big
questions
about your
calls.

AskBigPlay is an AI-powered UC analytics copilot. Type a question in plain English. Get charts, KPIs, and call journey maps from your Cisco CUCM data. No SQL. No dashboards. No waiting.

249,993 CDR Records
18 AI Agents
<10s Query to Chart
Live Query Demo
askbigplay >
The Problem
Your UC platform generates a quarter-million call records and buries them in CSVs nobody opens. AskBigPlay turns that dead data into answers you can act on—in the time it takes to type a sentence.

Agent Pipeline

18 Specialized Agents
01 NLU Parser Intent extraction, entity recognition, timeframe parsing
02 CDR Parser SQL generation against 123-column CUCM schema
03 Journey Assembler Multi-leg call chain reconstruction
04 KPI Composer Peak volume, ASA, abandonment rate, duration trends
05 Directory Enricher Extension-to-identity mapping and dept lookup
06 Viz Generator Chart type selection, axis config, color mapping

Analyze

Query Types
  • Peak calling hours by hunt group
  • Failed calls by cause code
  • Top N extensions by volume
  • Queue wait time / ASA metrics
  • Transfer pattern analysis
  • Month-over-month duration trends

Visualize

Output Formats
  • Bar, line, and area charts
  • Call journey timelines
  • KPI summary cards
  • Tabular CDR reports
  • Agent execution traces
  • Downloadable CSV exports

Integrate

Ecosystem
  • Cisco CUCM CDR ingestion
  • Neon PostgreSQL 17 backend
  • Azure OpenAI GPT-4.1
  • Azure AI Search (1,320 docs)
  • Power BI / DAX via MCP bridge
  • Microsoft Fabric OAuth

Gold Set Validation

10 benchmark queries. The sprint exit gate is 8/10 pass.

# Query Agents Invoked Target
01 Average call duration last week CDR Parser, KPI Composer W2
02 Top 10 extensions by call volume this month CDR Parser, Directory Enricher W2
03 How many calls were transferred more than twice? Journey Assembler, CDR Parser W2 Triage
04 ASA for queue 1001 over the last 30 days KPI Composer, CDR Parser W2
05 Compare call volume Monday vs Friday past quarter CDR Parser, KPI Composer, Viz Gen W2
06 Which department has highest abandoned call rate? Directory Enricher, KPI Composer W2 Triage
07 Failed calls by cause code for the last 7 days CDR Parser, KPI Composer W2
08 Peak calling hours across all hunt groups KPI Composer, CDR Parser, Viz Gen W1
09 How has call duration trended month-over-month? CDR Parser, KPI Composer, Viz Gen W2
10 CDR report for extension 4501 from Jan 1 to Jan 31 CDR Parser W2

Architecture

4-Repo Ecosystem
Frontend
React 18 + Vite
Tailwind CSS / Chart.js / :5173
API + Agents
Express.js
18 AI Agents / NLU / :3000
Database
Neon PostgreSQL 17
249,993 CDR rows / SSL
AI Services
Azure OpenAI
GPT-4.1 / AI Search / 1,320 docs
Integration
MCP Server
FastAPI / 40+ tools / :8001

30-Day Sprint

29 Tasks / 72-106 Hours
W0
Zero-code win
In Progress
W1
Resurrect runtime
Partial
W2
Gold set sprint
Not Started
W3
Deploy + demo
Not Started
W4
Integration + GTM
Not Started

Get the
big play.

Join the waitlist. Built for UC teams tired of spreadsheets.